📄 Overview

IndeVets is a veterinary staffing platform that connects veterinary professionals with hospitals in need of flexible shift coverage.

‍

The platform supports a fast-moving operational ecosystem involving veterinary clinicians, hospital administrators, and internal staffing teams across both mobile and desktop experiences.

‍

As the platform expanded, fragmented workflows and inconsistent UI systems began creating operational friction across the product experience. I partnered with cross-functional teams to redesign core workflows while helping build a unified design system capable of scaling the platform long-term.

‍

‍

‍

🔍 The Challenge

The platform supported multiple user groups with vastly different operational needs, including clinicians managing schedules on mobile devices, hospitals coordinating staffing coverage, and internal operational teams monitoring staffing performance.

As product complexity increased, the experience became fragmented across workflows and platforms.

‍

Key challenges included:

• inconsistent UI patterns
• duplicated components
• scheduling complexity
• mobile usability friction
• disconnected operational workflows
• limited scalability between design and development systems

‍

The challenge was not simply redesigning interfaces.

‍

The challenge was creating a scalable operational ecosystem capable of supporting long-term product growth while simplifying complex healthcare staffing workflows.

‍

‍

✅ My Role

I worked across multiple product initiatives and helped lead the evolution of IndeVets’ product ecosystem through systems-focused UX design and scalable interface architecture.

‍

Responsibilities:

• End-to-end UX design
• Product workflow optimization
• Design system unification
• Component architecture
• Responsive interaction design
• High-fidelity prototyping
• Developer collaboration
• Enterprise dashboard UX
• Mobile scheduling workflows
• Operational systems thinking

‍

‍

🧱 Building a Unified Design System

As the platform expanded, inconsistencies across products began slowing both design and development velocity. Components were duplicated across systems, interaction patterns varied between workflows, and maintaining scalability became increasingly difficult.

‍

To address this, I helped design and organize a unified design system that consolidated fragmented experiences into a scalable product foundation.

‍

The system established reusable interaction patterns, responsive components, and shared UI standards across mobile and desktop workflows.

‍

Impact:

• Reduced duplicated design effort by approximately 60%
• Improved consistency across products
• Accelerated design-to-development collaboration
• Established scalable foundations for future feature growth

‍

📳 Mobile Notification Center

Veterinary clinicians relied heavily on mobile devices to manage scheduling opportunities in real time. However, the existing notification experience lacked prioritization, visibility, and actionable clarity.

‍

The redesign focused on creating a faster, more actionable workflow centered around urgency, readability, and operational efficiency.

‍

UX Improvements:

• clearer notification hierarchy
• grouped operational alerts
• actionable notification states
• improved mobile scanability
• reduced cognitive load
• simplified quick actions

‍

Outcome

The redesigned experience improved shift booking visibility by approximately 40%.

‍

‍

📆 Scheduling & Availability Ecosystem

Scheduling was one of the most operationally complex areas of the platform.

Users needed to manage recurring availability, assigned shifts, extra workdays, schedule overrides, and operational constraints across both mobile and desktop experiences.

The goal was simplifying these workflows while maintaining the flexibility required for real-world staffing operations.

‍

UX Focus Areas

• calendar clarity
• responsive scheduling workflows
• state visibility
• reversible interactions
• mobile-first usability
• operational efficiency

‍

‍

Outcome

The redesigned experience improved shift booking visibility by approximately 40%.

‍

Personal Shift Matchmaking Scheduling Experience (Desktop)

‍

‍

Schedule View & Availability Preferences (Mobile)

‍

‍

‍

‍

‍

📊 Enterprise Dashboard Experience

The enterprise dashboard initiative focused on transforming operational reporting into a more actionable experience for internal staffing teams.

‍

The challenge was simplifying large amounts of operational data while maintaining clarity, scalability, and usability.

‍

UX Improvements

• clearer KPI hierarchy
• scalable reporting patterns
• improved table usability
• simplified filters
• enhanced operational visibility
• actionable reporting workflows

‍

🧪 Results & Impact

The work helped transform fragmented operational workflows into a more scalable and unified product ecosystem.

‍

The redesigned experiences improved usability across scheduling, reporting, onboarding, and mobile coordination workflows while establishing stronger foundations for future product growth.

‍

• 40% Increase in shift booking visibility

‍

• 60% Reduction in duplicated design effort

‍

• Improved operational consistency across products

‍

• Accelerated design-to-development collaboration

‍

💭 Final Reflection

IndeVets strengthened my ability to design at the level of systems, operations, and scalability.

‍

The experience pushed me to think beyond individual screens and focus on creating connected product foundations capable of supporting complex real-world workflows across mobile and enterprise environments.

‍

Most importantly, it reinforced how thoughtful UX systems can improve not only usability, but the efficiency and scalability of entire operational ecosystems.